Hi, I'm Marcus.
I've spent more than 26 years turning technology into results for the healthcare and benefits industry, and the last several years putting AI to work in products that real people rely on.
I started out writing mainframe code for benefits administration systems. From there I led implementation teams, ran large technology organizations and eventually moved into AI and product leadership, building document automation, conversational AI and personalization products for national healthcare and benefits companies.
Along the way I learned what separates AI that works from AI that just demos well: a clear business problem, a measurable payoff, a solution people will actually use and the discipline to deliver it. Those lessons apply to a ten-person contracting business just as much as to a large enterprise.
That's why I consult. Small and mid-sized businesses have the most to gain from practical AI and the least access to people who have done it for real. I'd like to change that, one business at a time.
Outside of work I'm a husband and father in Tarpon Springs, Florida, a professional bagpiper, an avid golfer and a music producer and recording engineer. I still build things for fun, including The Homeschool Portfolio.
Career
From mainframes to machine learning
Today
Product leadership in health benefits AI
Leading product for a health benefits technology company, applying AI to document processing in health plan marketing.
Recent years
VP of Product Strategy, AI and Personalization
Set product strategy for AI-powered benefits platforms: document automation, data extraction, decision-support chat, integrations and personalized engagement.
AI and machine learning
AI Personalization Product Owner and AI/ML Foundational Technologies Leader
Led global data science work on personalization, natural language processing, anomaly detection and intelligent recommendations, and owned an enterprise personalization product used by major employers.
Technology leadership
Senior IT Director and Client Technology Leader
Ran large technology organizations and portfolio-wide initiatives in reporting, analytics and platform modernization for health and wealth administration.
Where it started
Programmer, platform analyst and implementation director
Began writing mainframe code for benefits administration systems, then led global teams delivering large pension and health and welfare implementations.
Education and credentials
- BS, Computer Information Systems, University of Florida (minor in Economics)
- Project Management Professional (PMP), Project Management Institute
- Certified Scrum Product Owner (CSPO), Scrum Alliance
Speaking and writing
- General session presenter on AI in HR, HR Tech Conference, Las Vegas (2021)
- Roundtable host on hyper-personalized employee experiences, The Economist Innovation@Work (2021)
- Co-author of industry articles on AI in HR and on building trust through AI-personalized benefits (2022)
Let's talk about your business.
Whether you have a specific project in mind or just a hunch that you're doing too much by hand, I'm happy to listen.